Cancellation and Refund Policy

GENERAL:

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.
2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the products they purchase.
3. Shipping costs, which are the cost of product shipment, will be paid by buyers.
4. Each purchased product is delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as warranty certificate and user manual, if any.
6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

If the Buyer does not pay for the product he purchased or cancels it in his bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

After the product is delivered, if it is determined that the credit card with which the buyer paid has been used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer will return the contracted product within 3 days, at the expense of the SELLER. must return it to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNPREDICTABLE REASONS:

 If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the situation will be notified to the Buyer. The buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is eliminated. If the buyer cancels the order; If the payment is made in cash, this fee will be paid in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

 The buyer will inspect the goods/services subject to the contract before receiving them; dents, broken, packaging torn, etc. Damaged and defective goods/services will not be received from the cargo company. The goods/services received will be deemed to be undamaged and intact. BUYER must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The product must be returned together with the invoice.

RIGHT OF WITHDRAWAL:

 BUYER; Within 14 (fourteen) days from the date of delivery of the product purchased to him/her or to the person/organization at the address indicated, he/she may exercise his right of withdrawal from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any justification, provided that he notifies the SELLER via the contact information below.

SELLER'S CONTACT INFORMATION FOR RIGHT OF WITHDRAWAL NOTIFICATION:

COMPANY TITLE : Uğurlar Group Textile Garment Joint Stock Company

ADDRESS  : Orhanbey Mh. Atatürk Cd N:57A Osmangazi/BURSA

EMAIL : online@ugurlargrup.com
PHONE  :0224 2217600

DURATION OF THE RIGHT OF WITHDRAWAL:

1. If the buyer purchases a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service begins with the approval of the consumer before the right of withdrawal expires.
2. Expenses arising from the exercise of the right of withdrawal belong to the SELLER.
3. In order to exercise the right of withdrawal, written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not have been used within the framework of the "Products for which the Right of Withdrawal cannot be Exercised" provisions set out in this contract.

USE OF THE RIGHT OF WITHDRAWAL:

 Invoice of the product delivered to the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoice is issued on behalf of institutions cannot be completed unless the RETURN INVOICE is issued.) Return form, Box of the products to be returned, It must be delivered complete and undamaged, with its packaging and standard accessories, if any.

RETURN CONDITIONS:

1. If the right of withdrawal is exercised, the Buyer is obliged to return the Product(s) to the Seller within ten (10) days at the latest from the date on which the notice of withdrawal is directed to the Seller. The shipping cost of the returned Product will be covered by the Seller, provided that the Seller's contracted cargo company is used.

1. Provided that the Buyer's right of withdrawal is exercised in due time and in due form, the Seller shall, within 14 days from the date of receipt of the notice of withdrawal and the return of the goods, pay all collected payments, including the price of the Product and the delivery costs of the goods to the consumer, if any, to the Buyer for the Product. The product will be returned to the Buyer in accordance with the payment instrument used when purchasing. Delivery costs collected from the Customer will be covered by the Seller only if all products subject to the same order are returned. The reflection of this amount on the BUYER's accounts after it is returned to the bank is entirely related to the banks' process, and it is not possible for the SELLER to intervene in this regard in any way.

1. If the value of the goods decreases or the return becomes impossible due to a reason caused by the BUYER's fault, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault. However, the BUYER is not responsible for any changes or deteriorations that occur due to the improper use of the goods or product within the right of withdrawal period.
2. If the campaign limit amount set by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

1. Underwear bottoms, swimsuits and bikini bottoms, all kinds of cosmetics and personal care products, disposable products, goods that are prepared in line with the BUYER's request or clearly personal needs and cannot be returned, goods that are in danger of deterioration quickly or that may expire. Products that are not suitable for return in terms of health and hygiene if the packaging is opened by the BUYER after being delivered to the BUYER, products that are mixed with other products after delivery and cannot be separated due to their nature, goods related to periodicals such as newspapers and magazines, except those provided within the scope of the subscription agreement. In accordance with the Regulation, the return of services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER, is possible. It is not. In addition, it is not possible to exercise the right of withdrawal regarding services that started to be performed with the approval of the consumer before the right of withdrawal expires, in accordance with the Regulation.

1. Cosmetics and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) must be returned in unopened, untested, intact packaging. and they must be unused.

1. Partial returns are not accepted for promotional or campaign products. In case of return, all products must be returned in bulk. If one of the promotional or campaign products is returned, the promotional conditions will be eliminated and the non-promotional price will be applied for the non-returned product.

DEFAULT AND LEGAL CONSEQUENCES

BUYER accepts, declares and undertakes that in case of default when making payment transactions by credit card, he will pay interest within the framework of the credit card agreement between the cardholder and the bank and will be responsible to the bank. In this case, the relevant bank may take legal action; may demand the expenses and attorney's fees incurred from the BUYER, and in any case, in case of default due to the BUYER's debt, the BUYER agrees to pay the damages and losses incurred by the SELLER due to the delayed performance of the debt.